CARE Hawaii Inc

Position Summary

The Case Management Specialist (MHW) is an individual who routinely provides much of the front-line consumer-focused work within the community-based mental health system. A MHW may provide a range of clinical and supportive services under the supervision of a Mental Health Professional/Team Leader ("MHP") or Qualified Mental Health Professional ("QMHP").

Position Qualifications

  • Minimum Education: A Bachelor's (BA) degree with a minimum of twelve (12) semester credit hours in one or more of the following fields: Social Work, Nursing, Counseling, Psychology, Psychosocial Rehabilitation, Sociology, Human Development and other closely related fields and 1-year experience providing direct services to individuals with mental illness or other behavioral health issues. Individuals may also qualify as a MHW by having one (1) or more of the following:
    • A Certified Psychiatric Rehabilitation Practitioner ("CPRP")
    • A Certified Substance Abuse Counselor
      ("CSAC") in the state of Hawaii providing the individual has completed:
      • 12 credits hours of post high school coursework in the areas of psychology, counseling, social work or other areas of human development, and 1 year of experience working with individuals with mental illness or other behavioral health issues
      • A Certified Peer Specialist in the state of Hawaii ("HCPS") who possesses a High School Degree or High School Equivalency and, providing the individual has completed:
        • 12 credit hours of post high school coursework in the areas of psychology, counseling, social work or other areas of human development, and 1 year of experience working with individuals with mental illness or other behavioral health issues
    • A Registered Nurse ("RN") with less than a Bachelor's Degree providing the individual has completed:
      • 12 credit hours of post high school coursework in the areas of psychology, counseling, social work or other areas of human development, and 1 year of experience working with individuals with mental illness or other behavioral health issues
    • A Licensed Practical Nurse ("LPN") providing the individual has completed:
      • 12 credit hours of post high school coursework in the areas of psychology, counseling, social work or other areas of human development, and 1 year of experience working with individuals with mental illness or other behavioral health issues
  • Minimum Field-of-Expertise: Strong clinical skills and experience demonstrating competence in problem-solving, critical thinking, collaboration, and clinical competencies in providing education and training to staff members.  Computer proficiency in various software.
  • Required Certification/Registration: Basic Life Support (renew upon its expiration)
    • CPR
    • First Aid
    • CPI
  • Required Experience:  Must meet minimum educational and/or experience as noted above; interest and knowledge of current trends and new developments in the mental health field for the adult target population.

Duties & Responsibilities:

  • Demonstrates a welcoming, empathic and integrated approach towards all consumers on the team
  • Implement a treatment model that is consistent with the Comprehensive, Continuous, Integrated System of CARE
  • Assist each consumer in developing recovery services relationships with multi-professional treatment team members that include, but are not limited to, a peer Specialist, Registered Nurse, Psychiatrist or Advance Practice Registered Nurse with Prescriptive Authority (APRN Rx)
  • Ensure all CBCM consumers meet admission criteria for Case Manager Services i.e. level of care current LOCUS; consumers receiving crisis services for longer than 1 month; AMHD eligible diagnosis
  • Ensure that initial face-to-face intake contact shall be made with each consumer, within twenty-four (24) hours of referral from short term crisis stabilization; within three (3) days of referral when the consumer is in a hospital; and within five (5) days of referral from community agency
  • Complete an integrated intake assessment for each consumer through face-to-face contacts and with significant others involved in the consumers' treatment and recovery, as well as, on going comprehensive assessments of each consumer's mental health symptoms, accurate diagnosis, and response to treatment
  • Provide each consumer with single, individualized. Coordinated master recovery plan (IRP); that shall include consumers input into all aspects of their treatment planning
  • Attend and participate in bi-weekly team meetings
  • Provide support and education in regards to psychotherapy, medications, clinical services, general health services, dental services, living-support and crisis services
  • Assist each consumer in the development, and revision of a crisis plan, identifying early warning signs of relapse and identify triggering responses, implementing step by step detailed interventions, that will be executed in order to prevent the crisis
  • Offer assertive outreach to engage each consumer at their place of choice, in the least intrusive manner possible
  • Utilize partnering with the CM team as an option to engage consumers
  • Use alternative outreach and engagement approaches in response to varied consumer needs, cultural backgrounds, life stages, or linguistic needs
  • Ensure each consumer has a Wellness Recovery Action Plan (WRAP) incorporated into their IRP to assist consumers with plans that promote wellness, identify early signs of relapse, and identify triggering responses to people, places, or events that pose a risk for relapse in the need for higher level of care and or eviction from programming or housing
  • Ensure crisis services are provided twenty-four (24) hours per day, seven (7) days a week. If the consumer is in crisis and outreach is needed, a member of the consumer's team will respond face-to-face, in addition to making phone contact. Service hours shall be based on consumer needs
  • Provide support to the consumers, both on a planned and as needed basis, to help them accomplish their personal goals, to cope with stressors of day-to-day living and to recover
  • Seek consultation from a QMHP when active symptoms including, but not limited to, suicidal ideation, homicidal ideation or active psychosis are present
  • Provide support with activities of daily living in a community-based setting. Services include individualized assessment, problem solving, sufficient side-by-side assistance and support, skills training, environmental adaptations and on-going supervision using prompts, assignments, monitoring and encouragement
  • Assist consumers to gain skills in obtaining, maintaining safe, good quality and affordable housing, this may include apartment hunting, finding a roommate, landlord negotiations, cleaning, furnishing and decorating and procuring necessities such as telephone, furnishings and linens
  • Assist consumers to gain skills in performing household activities such as house cleaning, cooking, grocery shopping and laundry; develop or improve money management skills; Use of available transportation and effective access a personal physician and dentist
  • Provide social/interpersonal relationship and leisure-time skills, by helping consumers design and structure their time; increase their social experiences; have opportunities to practice social skills Such services include supportive individual therapy; i.e. problem solving, role playing, modeling, assertiveness training, through side-by-side support and coaching
  • Ensure consumers attend all psychiatrist appointments, as well as, appointments related to goals on the IRP, providing transportation, as needed
  • Attend in-service training in techniques and modalities relevant to treatment and rehabilitation; in house as well as, trainings sponsored by DIVISION i.e. compliance, fraud and abuse prevention; and other sponsored training by professional organizations. At a minimum CM will obtain at a minimum, sixteen (16) hours of continuing education and training units each year
  • Each consumer will be contacted by a CM face-to-face at least once a month and as frequently as needed in order to meet the needs of the consumer. 1) Consumers seen once a month are those who have been stabile for the past six (6) months with no hospitalizations, ER visits, and crisis episodes and have demonstrated personal independence. 2) Consumers that require more frequent face-to-face contact such as daily or weekly, are those who have had significant clinical changes in status, hospitalization, ER visits, in risk of losing housing, homeless, and in need of entitlements within the past six (6) months
  • CM's with High School diploma will attend weekly supervision with QMHP and all Recovery Plans and Progress notes shall be co-signed by QMHP
  • CM's with a BA will attend Clinical Supervision with the Team Leader at least three (3) times a month; supervision methods may utilize; Individual, side-by-side sessions; Participation with CM in organizational staff meetings, IRP's, performance improvement, and regular meetings with CM to review their work with consumers and clinical performance
  • Promote recovery, vocational, and personal goals and sustaining hope during periods of relapse
  • Educate and support clients' families, and advocate for client's rights and preferences
  • Acts as liaison and consult with community agencies and families to maintain coordination in the treatment process
  • Provide services to all consumers during the day and evening hours between 7:30am-9:00pm, including holidays; Provide on-call services outside regular business hours "after hours", seven (7) days a week, including holidays and based on consumer need.
  • Full-time CBCM CM will produce 450 units of direct consumer contact per month; Part-time CBCM CM will produce 200 units of direct consumer contact per month, Seventy-five percent of all contacts should be face to face. Seventy-five percent of all contacts should be face to face
  • Documentation of actual face to face interaction will be charted on progress note within twenty-four (24) hours of the interaction
  • Documentation of actual collateral and telephonic contacts with community agencies, families and consumers will be charted on a progress note within twenty-four (24) hours of the interaction
  • Collateral contact with CBCM co-workers, CBCM psychiatrist, CBCM RN's, and pharmacies will be documented in a general log note
  • Assess consumers need for interpreter services with limited English proficiency, as well as, sign language services for consumers who are deaf or hearing impaired
  • Provide direct clinical "in-vivo" services on an individual, group, and family basis
  • Demonstrates ability to work as a Team player by working with other Members of the case management team, assisting other team members as needed
  • Provides required documentation in a timely manner

 

CARE Hawaii Inc
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
.
Logo Home Programs About Care News Events QA Current Employees Carers at Care Contact